We have bought 2 seperate Single split system from Coolman and generally they have worked well. However the least unit installed in Dec 2024 had compressors issues and Coolman walked away asking us to contact Panasonic ourselves. When we ask for the original invoice as proof of purchase, they said the lost it....very unprofessional. Hence DON"T ever buy a unit from them.
Reply by Coolman Aircon:
Dear Zayn Uno
Thank for support us to purchased 2 sets of single split system in year Dec 2024.
After received an enquiry, we managed to attended on 26 September 2026 and found out that compressor itself caused the fault. Therefore, we had advised you to call Panasonic Service Centre with their hotline provided. This compressor have 5 years warranty. This is more easy for you to communicate with Panasonic Service Centre for slot arrangement.
You should do the product warranty registration and kept the original white copy of invoice as well.
We refer to WhatsApp chats on 28 September 2026, 10.47am, our reply is "checked, still can not find", we did not said "lost it".
Pls note that original invoice white copy had been signed and taken by signee.
Best Regards,
COOLMAN AIRCON SERVICING PTE LTD
Zayn Uno
4 weeks ago
Great experience. The technician were very professional, patient to explain the issues and repair, and meticulous in their work.
They troubshooted for quite a while to find the root cause instead of simply changing my condensate pump. Well done!
Steven Lim
1 month ago
The reviewer didn't write a review, and has left just a rating.
Reply by Coolman Aircon:
Dear wearetofupandas
If you are real consumer, kindly please advise your invoice number, service date and time, we will investigate the case.
Best Regards,
COOLMAN AIRCON SERVICING PTE LTD
wearetofupandas
1 month ago
I write positive review
BAD REVIEW REMOV & 5STAR SELLR
2 months ago
Excellent service by Mr. Mohi and his friend Habib
saibaba baba
2 months ago
Excellent job with great workmanship! They removed my old air conditioner and neatly covered up the hole afterward. The work was done professionally. I'm very satisfied with the quality of the service and would highly recommend them.
Pei Shan Lee
3 months ago
Peng and his partner were punctual and worked fast in rectifying the problem with my air con units. Job was well done and very clean. Will contact them for regular servicing
Uma Phil
3 months ago
Was keen to get my aircon unit from Coolman as I have used them for servicing previously.
Whatsapp asking for costs and Im unsure about the units BTU and prices. Doesn't even bother starting msg with a hi. Just chunk of costs and what would be additional costs for xyz.
When asked to clarify on total costs. Very uninterested, dismissive and rude replies. Replied me the total what calculator shows is $xxxx.
Would have never figured I had to use a calculator.....
Reply by Coolman Aircon:
Dear B N
We had received " Aircon New Installation " enquiry on 6 July 2026, 14.12, we managed to replied on same day, 14.13 with forwarding pricing details, we admit that did not said " hi " firstly. We will do improving in writing.
If you are interesting in 2nd hand aircon installation, you should send in first message then we will respond accordingly.
Lastly, we also admit that use calculator to figure out the correct amount.
Sorry for the inconvenience caused. We will do improvement.
Best Regards,
COOLMAN AIRCON SERVICING PTE LTD
B N
3 months ago
Did aircon chemical clean for 4 units after several years. Mohi & his partner did a professional job & our toilet are also kepr clean after the washing. Recommended!
Michelle Tan
3 months ago
I had other services come alone(1 guy)
But Coolman aircon has 2 guy which is the CORRECT WAY. he also had his own remote to on/off verify. Nice!
